FAQs


Absolutely. Call us on 020 8050 5051 between 8:30am-5:00pm (UK time) and will happily process your order over the telephone. You will be asked for payment details, so please have these ready.

If you would like us to change the billing address on your order, please email support@doberanddasch.com asking to have these details changed. Please include your full name, order number and the correct billing address.

If you need to change your shipping address, you will need contact us by email (support@doberanddasch.com), telephone (020 8050 5051) or LiveChat via doberanddasch.com, where we will need to cancel your order and place your order again with the correct shipping address. This will be processed as an exchange to avoid taking payment details again.

It may be possible to amend your order if requested early enough. However, as everything is made to order, we may need to cancel your existing order and create a new one. This may mean you need to pay for a quicker delivery option.

You should contact Customer Services as soon as possible on 020 8050 5051 or at support@doberanddasch.com (please note our opening times).

Upon placing your order and the payment process being completed, you should automatically receive a confirmation email from us. Should you not receive this, please be sure to check your Spam/Junk mail folders in case it has been delivered there in error.

If you still do not see a confirmation email from us, please contact Customer Services on 020 8050 5051 or at support@doberanddasch.com.

We’re sorry you’d like to return your item, but understand sometimes it just isn’t what you’re looking for on this occasion. We will happily accept items back for a refund or exchange, but we ask that you first read out Returns Policy (we know it’s boring, but it will explain a lot).

If you are happy that you comply with the conditions outlined within this, please complete the Returns Request Form included in the webpage and submit it to us. We will then authorise the request and send further instructions on where to return the goods to.

Of course you can. If the item you originally ordered isn’t quite right, and you’ve seen another you think would be more suited, we will gladly accept your returned item and swap it for another you’d prefer. This does not apply to customised items, or custom orders.

We please ask that you read our Returns Policy before proceeding with this request, to fully understand the restrictions and process.

Once we receive the items back, we begin the exchange process. This can take 1-2 working days to process. We generally send exchange items with 10 working day delivery, unless otherwise specified.

Absolutely! We have a lot of international customers, who receive their orders with FedEx. However, due to circumstances out of our control, there are a number of countries we do not deliver to. The reasons for this can range from high customs charges to economic sanctions. For a full list of countries we ship too, please visit the Shipping Information page.

Tax laws differ from country to country and sometimes your order may be subject to local tax or import duty.

Additional fees such as customs charges may also apply. This is the responsibility of the customer and is out of our control. Under no circumstances will Dober & Dasch refund or pay for these fees and it is the customer’s responsibility to check what charges there may be prior to placing any order with Dober & Dasch.

You will receive a despatch notification when your order has left our packing department and begun its journey to you. If you have not received this, please check you Junk/Spam emails to check it has not mistakenly been added here.

If you still can’t see the email, please contact Customer Services on 020 8050 5051 or at support@doberanddasch.com.

Domestic orders (United Kingdom – including Northern Ireland) are sent using either DPD or Royal Mail.

All international orders (this includes Republic of Ireland, and EU members) are sent through FedEx.

If you are a UK customer and would like us to specifically send with either DPD or Royal Mail, please specify which one and the reason in the “Comments” section of your order (e.g. Please send with Royal Mail as DPD struggles to find my address”).

This all depends on what delivery option you’ve selected. Your order will always been despatched in accordance with your delivery option, and any delays incurred by the courier are out of our control.

Please keep in mind that the number of days estimated are working days (Monday-Friday) and therefore do not include Saturday, Sunday, Bank Holidays, or public holidays.

While we have a number of stores across the United Kingdom that stock Mrs Bow Tie, we don’t have a shop that you can visit as we are exclusively an online brand.

Absolutely. Based in Hampshire, in the South of England, our team of skilled staff make all of our products from a piece of fabric to the finished product. Even our packaging is made in England!

Some discounts will be available from time to time. The best place to know when there are any promotions or offers running at this time is by checking our social media accounts.

For all media, public relations and advertising enquiries, please contact our Marketing Executive at the following email address: christopher@threadster.co.uk.

For all wholesale enquiries, please contact wholesale@threadster.co.uk with full details about your company/brand/organisation and the type of whole sale order you’re looking to place.